Effective Date: December 22, 2024 Last Updated: December 22, 2024
At 01Stories, we take pride in the quality of our products, from handcrafted stickers to keychains and more. We want you to love your purchase! If you’re not satisfied, please read our refund and return policy below.
Eligibility for Returns
We accept returns and exchanges for most items within 30 days of purchase under the following conditions: - The item must be unused and in its original condition and packaging. - Custom or personalized items are non-refundable and non-returnable unless they arrive damaged or defective
Non-Returnable Items
Certain items cannot be returned: - Digital products or downloads. - Sale or clearance items. - Opened or used items (e.g., stickers removed from backing).
Damaged or Defective Items
If your item arrives damaged or defective: 1. Contact us at [your email address] within 7 days of delivery. 2. Include your order number and clear photos of the damaged item and packaging. 3. We’ll work with you to offer a replacement or refund.
Note: Non-returnable items will not be refunded unless they arrive damaged or defective.
Refunds
Refunds are issued to the original payment method once the returned item is received and inspected. Processing times may vary depending on your payment provider.
How to Initiate a Return
1. Email us at [your email address] with your order number and the reason for your return. 2. We will provide you with a return address and instructions. 3. Ship the item back using a trackable method. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Exchanges
Exchanges are subject to product availability. If the requested item is unavailable, we’ll issue a refund or offer store credit.
Need Help?
If you have any questions about your order, please don’t hesitate to contact us at [your email address]. We’re here to help!
